Answers to your Questions
When will my order ship?
Orders submitted before 2pm Eastern Time Monday through Friday (except US holidays) generally ship the same day.
Orders submitted on the weekends, US holidays, and after 2pm Eastern time on business days generally ship the next business day.
Tracking numbers are emailed in the evening on the day they are shipped. It may take up to 12 hours after a package is shipped for the tracking number to be active.
What Shipping Methods Are Available?
US orders are generally shipped via USPS, while Canadian orders are shipped via airmail.
Priority 2-day and next-day shipping options are available for an extra charge.
REFUNDS AND CANCELLATIONS
What is your return policy?
If your order is damaged during shipping, we will replace it for free. We do not offer refunds under these circumstances.
Replacements are generally shipped within 2 to 10 business days of initial notice.
May I cancel my order?
If your order has not yet shipped: We will do our best to cancel your order prior to shipping, but because we ship very quickly, this may not be possible no matter how promptly you notify us. For the best chance of the cancellation occurring prior to shipping, please contact us as soon as possible to let us know you need the order cancelled.
If your order has already been shipped, it will not be possible to cancel it. In this situation, you will need to contact us to arrange for the return of the item after delivery.
Is it safe to use my credit card on your site?
Yes, this site uses SSL to provide a secure connection for you to transmit your credit card information. Your credit card numbers and account information are not stored on website nor in our server
What information do you collect?
We use server tools such as Google Analytics to gather information about user browsing activities, in order to improve our website and better meet the needs of our customers and prospective customers. This gathering of information does not include your individual email address or any personally identifying information about you.